Last Updated: October 26, 2026

1. Introduction

Drojh respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, or contact us.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Personal and Contact Information

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

• Products purchased

• Order history

• Order number and transaction status

• Billing and shipping details

• Refunds, returns, and customer service records

Payment Information

Payments may be handled by third-party payment processors. We may receive transaction confirmations, payment status, and limited payment-related details needed to manage your order.

We do not intend to collect or store full payment card numbers or security codes on our own systems unless an expressly authorized and compliant payment arrangement requires it.

Information You Submit

If you contact us, submit a form, or upload a payment receipt or screenshot, we may collect the information and files you provide.

Please avoid including unnecessary sensitive personal information in uploaded files.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and website usage data, depending on the technologies we use.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.

• Arrange shipping and delivery.

• Verify payment transactions and investigate payment discrepancies.

• Respond to questions and customer support requests.

• Manage returns, exchanges, and refunds.

• Maintain customer accounts.

• Prevent fraud and protect website security.

• Improve our products, website, and customer experience.

• Send order updates and other essential service communications.

• Send promotional communications where permitted by law and, where required, with your consent.

• Meet legal, tax, accounting, and regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, maintain shopping cart sessions, remember preferences, improve performance, and understand website usage.

Third-party tools, if enabled, may also use cookies or similar technologies.

You can manage cookies through your browser settings. Where required by law, we will request consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect some website features.

5. How We Share Information

We may share relevant personal information with trusted service providers when necessary to operate our business, including:

• Payment processors and payment gateway providers.

• Shipping companies and delivery services.

• Website hosting and technical support providers.

• E-commerce, security, and website maintenance services.

• Analytics and marketing providers, where used.

• Professional advisers, regulators, or public authorities where legally required.

Service providers may process information on our behalf or independently under their own applicable terms.

We do not sell personal information to third parties in exchange for money. Any other sharing or disclosure will be handled in accordance with applicable law.

6. Payment Verification and Uploaded Receipts

If checkout allows you to upload a payment screenshot or receipt, the uploaded file and related order information may be used to verify your payment, resolve discrepancies, prevent fraud, and manage your order.

Access to uploaded receipts should be limited to authorized personnel who need the information for these purposes.

A screenshot alone does not guarantee that payment has been completed. We may independently verify transactions with the relevant payment provider.

Please do not upload full card details, passwords, PINs, or other unnecessary confidential financial information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, dispute resolution, fraud prevention, and legal or accounting requirements.

Retention periods may vary depending on the type of information and our legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.

8. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should use a secure connection and avoid sending unnecessary confidential information through website forms or email.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Object to or restrict certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of promotional emails.

• Request a copy of certain information in a portable format.

• Submit a privacy complaint to the relevant authority.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing a request.

10. Marketing Communications

If we send promotional emails, you can unsubscribe using the link included in the email or contact us directly.

Unsubscribing from promotional communications will not prevent us from sending essential messages about orders, payments, account security, or customer service.

11. Third-Party Websites and Services

Our website may link to third-party websites or use external services such as payment gateways, courier services, and social media platforms.

Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.

12. International Data Transfers

Depending on our hosting and service providers, personal information may be processed or stored in countries other than your own.

Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant data protection requirements.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact us:

Brand: Drojh
Email: drojh1k@icloud.com
Phone: +204-730-5442